Shipping policy

Shipping Policy of Dekoraidea Store

1. General Information

Dekoraidea Store makes every effort to ensure that orders are processed quickly and efficiently. This Shipping Policy defines the rules for the delivery of products ordered in our store.

2. Order Processing Time

  • Orders are processed on business days (Monday to Friday) during the store’s working hours.
  • The standard order preparation time for shipment is 1 to 3 business days from the moment payment is confirmed.
  • In the case of special orders or stock shortages, the processing time may be extended, of which the customer will be informed.

3. Delivery Methods

We offer the following delivery methods:

  • Courier
  • Personal pickup: Available at the company’s headquarters by prior arrangement (if this option is offered).

    Shipping costs are provided during the ordering process

4. Delivery Costs

Delivery costs are calculated automatically based on the weight and dimensions of the ordered products. Detailed information about delivery costs is available on the cart page during checkout.

5. International Delivery

We provide international delivery to selected countries. The list of supported countries and international shipping costs is available on the store’s website during the ordering process. If your country is not on the list, please contact us to determine the possibility of delivery.

Please note that for deliveries to certain countries, additional customs duties or import taxes may apply. These are the responsibility of the recipient and are not included in the order or shipping costs. We recommend contacting your local customs office for detailed information.

6. Shipment Tracking

After the order has been shipped, the customer will receive a tracking number to monitor the package. Detailed information will be available in the email notification or in the customer’s account in the store.

7, Delivery Complaints

  • In the event of shipment damage during transport, the customer should file a complaint in the presence of the courier or at the pickup point and prepare a damage report.
  • All delivery-related complaints should be sent to: [dekoraideacraft@gmail.com] within 7 days of receiving the shipment.
  • Please attach photographic documentation of the damaged packaging or product as well as the damage report signed by the courier.

8. Uncollected Shipments

In the case of uncollected shipments by the customer:

  • The shipment will be returned to the sender. The costs of reshipment are borne by the customer.
  • In the case of order cancellation, we refund the product cost, reduced by the return shipping costs.

9. Contact

If you have any questions regarding delivery, please contact us:

Thank you for choosing Dekoraidea Store. We will make every effort to ensure that your order arrives quickly and safely.